A growth ceiling that held for years, gone. Record revenue. Record new customers.
Consumer business · $2B+
A mature business of this size isn't supposed to find new gears. New-customer acquisition had plateaued for years, and everyone had a theory about why. I rebuilt the acquisition system instead of debating the theories. The ceiling broke: record revenue and record new-customer volume in the same year. The back half of the first six months added twice the new customers of the front, and it compounded from there.